Hestra

Delivery terms & conditions

Below you'll find all information regarding our webshop. If you have any further questions you're welcome to call us at 877-322-3351.

Terms and Conditions Hestra Gloves Canada website

These terms and conditions apply when you as a consumer order through our web shop on hestragloves.com and its subdomains. As these terms and conditions may be subject to change at any time and without foregoing notice, we advise that you read these prior to each purchase. By placing an order you agree to the terms set out below. Your order has been accepted once you have received an order confirmation sent to the e-mail address you specified when the order was placed.

Our contact information

Hestra Gloves c/o ROI Recreation Outfitters Inc P. 604-982-0001 E. info@roirecreation.com

Customer service

If you have questions about your order or our products then please contact us Monday to Friday 8.30 AM – 4.30 PM Pacific Time. 877-322-3351 or cs@roirecreation.com

Reservation

We reserve the right for potential variances in available inventory that prevents us from fulfilling your order. Should the product you have ordered not be available then we will contact you to make sure that you are refunded without delay.

Prices

The prices shown on our website are excluding sales tax and excluding freight costs unless specified otherwise. Sales tax will be collected according to provincial law for the Province of the shipping address you enter. The effective price is the price indicated for each product at the time of your order. Our prices may be subject to change at any time and without foregoing notice. We reserve our right to change and correct our prices should mistakes occur.

Payment

We use Kibo Shopatron services for Checkout. Available means of payment are those provided by Kibo. By submitting an order you accept the terms and policies for Kibo Shopatron. For further information about Kibo Shopatron policies, please visit https://www.shopatron.com/account/policies?language_id=15 Hestra Gloves and ROI Recreation Outfitters do not receive or store any account number or credit card information.

Shipping

We use UPS, Purolator & Canada Post for shipping. Standard Ground Shipping cost is $12.95 for up to 3 pair. An additional $6.45 is added for shipments containing more than 3 pair. Normal shipping time is estimated to be 3-7 days.
Shipping to P.O. Boxes can only be made with standard Post ground shipping.

Personal data / Privacy policy

This Privacy Policy, along with our Terms of Use, governs your use of the Hestra Gloves website at hestragloves.com ("Site") Our Site may contain links to other websites.

What Information is collected?

We may collect personal information from you on our Site or through any other digital or personal communication with you in our system. Information collected by us is voluntarily provided by you and may include information such as your name, email address, and physical address. Our Site may also collect general information about your technology interface or preferences (such as the type of browser used or the files requested). The information we may collect includes, but may not be limited to: • Your contact information to register to receive updates, promotions from us, such as your first name, last name, and email address; • Information to process your purchases, such as your name, shipping information and products purchased; • Your transaction history relating to the purchase of our products and services; • Information regarding your browser and other technical specifications required to use our Site; • Computer data or files, often called "cookies," which may be sent by your web browser and stored on an individual computer to allow our server to "recognize" you through the navigation of the Site and for us to credit your account for various online transactions; • Your IP address to measure our website traffic and to help provide a more personalized experience.

Children under the Age of 13

Our Site and System are not designed for children and we do not knowingly collect information from any person we know is under the age of 13.

Returns

Please note any return must be made within 30 days of your original purchase. In order to receive a full credit, the gloves should not have been used and its original labeling/packaging must be intact. Before returning your product please contact us at the phone or emails above to obtain a Return Authorization number to be displayed on the package. Returning 5 or more pairs of gloves may be subject to a 5% restocking fee.

Warranty

We warranty our gloves to be free from defects in materials and workmanship for the usable life of the product. Hestra reserves the right to determine if the gloves meet this criteria. At our discretion we will either repair or replace the item free of charge. If you have an issue with your gloves please fill out the form here: hestragloves.com/claim

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